Every maintenance call becomes a work order. Instantly.
Wolf33 answers your residents’ calls, files the ticket, dispatches the right vendor, and holds every SLA — so nothing slips between the phone and the fix.
Leaking sink under cabinet
Maple Court · Unit 4B
Hallway light out
Birchwood · Unit 2F
HVAC not cooling
Maple Court · Unit 12A
Water heater pilot won't stay lit
Birchwood · Unit 7C
Garbage disposal jammed
Maple Court · Unit 3D
How it works
From first ring to final sign-off, without a single sticky note.
The phone rings. Wolf33 answers.
A voice assistant picks up 24/7, recognizes the resident by phone number, hears the issue, and files a structured work order — no hold music, no voicemail box.
Dispatch with confidence.
Pick the vendor on a live map, filtered by trade and service radius. Scheduling, reminders, and reassignment all live on one board your whole team can see.
Close the loop.
SLA clocks arm themselves the moment a ticket is filed. Overdue work escalates up your management chain automatically, and residents rate the job when it’s done.
Features
The whole maintenance loop, on one system.
Intake, dispatch, escalation, and follow-through — built as one product, not four integrations.
A voice agent that files tickets, not messages
Callers talk to an assistant that knows their unit, their open work orders, and your properties. It files new tickets, answers status questions, and hands you structured data — never a voicemail to transcribe.
SLAs that enforce themselves
Acceptance, response, and resolution clocks arm automatically. When one expires, the ticket moves up your escalation chain — reassigned, re-armed, and everyone notified.
Tenant portal
How did the repair go?
Vendor portal
Tenants and vendors get their own front door
Residents track and rate their work orders. Vendor crews start and complete jobs from the field and keep insurance documents current — no staff account required.
Addresses you can trust
Every address is geocoder-verified and canonical. Vendor service radii are enforced on assignment, so a job never goes to a crew that can’t reach it.
Messages that respect the recipient
Status updates go out by SMS and email with consent checked before every single send. STOP, START, and HELP are honored instantly, with a full audit trail.
Created
via phone · 9:14 AM
Assigned
Arctic Air
Scheduled
Thu 9:00 AM
Started
on site
Completed
photo attached
Rated
★★★★★
Every action, on the record
Each transition is logged to an append-only history — who did it, when, and why. Disputes end with a scroll, not a meeting.
Put your maintenance line on autopilot.
Set up your organization, connect a phone number, and take the first call today.